Refund policy

At Lobeta, every piece is designed to be worn, cherished, and kept close. But if something isn’t quite right, we’ll help make it right.

Our Policy

• You have 14 days from delivery to request a return or exchange for full price items.
  
  
• Pieces must be unworn, in original condition, with all packaging and tags intact.
  
  
• For reasons of hygiene craftsmanship and business needs, the following are final sale and cannot be returned:
  
  
• Earrings
  
  
• Personalized or custom designs
  
  
• Any item marked sale
  
  

Refunds

• Eligible returns are refunded to your original payment method.
  
  
• Please allow 7–10 business days from the time we receive your return for the refund to appear.
  
  
• Shipping fees are non-refundable.
  
  

Exchanges

• We welcome exchanges on eligible items.
  
  
• If the item you’d like isn’t available, we’ll issue a refund instead.
  
  

Return Shipping

• Return shipping costs are the customer’s responsibility.
  
  
• We recommend choosing a trackable service, as we’re not able to replace packages lost in transit.
  
  

How to Begin

To start a return or exchange, email us at hello@lobeta.co with your order number and details. Our team will walk you through next steps.